CONTACT SUPPORT

Frequently Asked Questions

Our toys are made from 100% Platinum Cure Body Safe Silicone. We use silicone pigments as well as cosmetic grade mica to color our toys.
We do not use glitter in any of our toys. If you see sparkles in a toy it’s always cosmetic mica refracting light.
For more information about our silicone visit this page HERE.

We ship to most countries unless detailed in the checkout. Please use the checkout to calculate your shipping costs specific to your area.
SEE CART FOR LOCATIONS.

Because we ship all over the world shipping costs will vary.
Please refer to our Shipping page for more details on Shipping times or simply use the checkout to calculate your shipping costs specific to your area.

We Accept most of the major payment systems including Visa, Mastercard Via Paypal.

If there is not a payment method here listed that you are familiar with, please let us know in the contact form and support (me) will look into opening this up as a possible payment option.

You will receive a confirmation email detailing your order once you have exited the checkout. Then we will begin to package your Order after 24hrs and Ship within 48 unless otherwise instructed.

Custom Orders take a 1-4 to prepare. You will be contacted to clarify any detailing issues or concerns prior to this. They usually ship within a week depending on our current workload. We do apologize for any lengthy delay. If you do need to urgently contact us. Send us a message on Twitter and we should respond asap. 

Depending on the delivery method selected and location it should not take longer than One -Two weeks for shipping.

Send us an email

Don’t hesitate to contact us for any & all inquires.
We are more than happy to try and assist you as best we can.

Be aware that early EARLY CANCELLATIONS must be issued within 2 hours of placing the order. Please include your Order Number in the email/message form.

EMAIL:
support@gorilla-machine.com

Working hours: Monday – Saturday. (9:00 am – 6:00 pm : UTC +1)

Emails/Forms received out of working hours or on a Sunday, will be answered on the following day or on Monday respectively.



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