TERMS AND CONDITIONS
All of our silicone products are hand-made.
Our toys are made from 100% platinum cure silicone.
We do not mass produce our silicone products or use an outside manufacturer.
We pour our heart and soul into designing & creating each and every product.
Our toys are body safe and easy to clean & sterilized.
Please read our “Care Sheet” that came with your product/s or view them HERE on our website.
Do not use silicone based lubes with our toys as it may damage them.
Do not store your toy with other toys unless you are completely sure they are 100% body safe silicone as the other toys could damage them.
ALWAYS wash your toys before using them for the first time.
All of our toys are made from designs that have been 3D printed. All of our toys have been finished by hand and as a result they can have small surface imperfections. These imperfections are purely cosmetic and will not affect the use of the toys.
We do our best to smooth them in the areas that we can, but imperfections are just part of the process.
Any problems beyond the normal imperfections will be labelled as “Defect” and listed as such on our site.
All toys are washed in hot water and soap before being packaged and sent. You may notice a smell on the toys when you open the package, but this is just the smell of the soap we use and will disappear with a good wash.
We provide a brief description of the colour that pertains to the specific listings. Colour discrepancies are not grounds for a refund or exchange unless we send an entirely incorrect product. If you feel there is an issue, please contact us BEFORE you open your product.
RETURNS AND REFUNDS
Please examine your toy for flaws before you take it out of the bag! If you discover any issues or flaws please contact us as soon as possible and we will do what we can to make things right!
If you have any concerns about your order please contact us with your order number immediately!
Due to the nature of our products we DO NOT accept returns on ANY of our items. This includes additional items such as suction-cups, squishies, all merch items including enamel pins & plushies or stickers or sticker packs.
Please be sure you cart the right item before placing an order.
WE DO NOT ACCEPT EXCHANGES ON ANY OF OUR ITEMS.
EXCEPTIONS WILL ONLY BE MADE IF WE HAVE SENT THE WRONG ITEM AS LONG AS THE ITEM HAS NOT BEEN REMOVED FROM ITS PLASTIC BAG OR SEAL BROKEN.
WE WILL NOT TAKE BACK ANY ITEMS THAT HAVE BEEN OPENED FOR SANITATION REASONS.
WE DO NOT resell any items that have been sent back by a customer.
The following are not reasons to expect a refund/exchange/return:
- Item’s are damaged after opening
- Item’s are damaged in transit.
You will need to contact the carrier for assistance with this issue and we will do out best to help from our side as best we can.
- A customer purchased the wrong size/firmness/color of toy.
We provide multiple sizing information guides in the listing of each product and can be found on its own page.
We encourage our customers to contact us if they need more information before making a purchase regarding the product.
We will cancel any order on request within 2 hours of the order being placed.
Cancellation requests must be submitted by way of our
shop’s contact form
or direct to
The request will be processed as soon as we are able, as long as the request is made within the 2 hour time period. Requests outside of this window will not be honored.
We reserve the right to cancel & refund any orders we feel may be suspicious. Additionally, we reserve the right to ban users from patronizing our shop at any time.
Use of any software, automated tools, or bots that interact with our site in any way is prohibited. Any party found using such tools is subject to being banned from patronizing our shop.